Return Policy
Return Merchandise Authorization (RMA) Form should be completed and sent to us at info@bzproboard.com with two close-up pictures of package and items within 30 days of receipt of delivery. Download RMA Form here.
Item that is in original packaging/condition and never been used, can be returned within 30 days of receipt of delivery. Customer will be responsible for the shipping cost of returning the product. You may also drop off return package to our physical warehouse location in 150 E. 157th St. Gardena, CA 90248. Previous communication with our customer success team is required. Email us at info@bzproboard.com
Item that has been used, the item will not be eligible for any return and refund.
After 30 days of receipt of delivery, the item will not be eligible for any return and refund.
If the item is found/received used, but claimed to be unused, customer is responsible for the shipping cost of returning the product back to customer.
All return packages or items without RMA# would be denied. Customer is responsible for the shipping cost of returning the product back to customer.
Shipping charges incurred during checkout are not refundable.
Shipping
Orders are generally shipped within 1-2 business days. Orders are not shipped on Saturdays, Sundays and on Holidays.
Return Process
RMA Form should be completed and sent to us at info@bzproboard.com with two close-up pictures of package and items (both defective & non-defective) within 7 days of receipt of delivery.
Customer will be notified in 2 business days via email once RMA form has been filled out and submitted to us.
Once RMA is approved, an RMA# will be sent to customer.
Pack product with suitable packaging material and ensure return package includes merchandise in original, unused condition, with original packaging materials, affix return label on the package. Customer must write RMA# on a clean paper and attach it on the outer box for the original package. To avoid any potential damage to the paper, the paper should be fully covered with the Scotch tape.
Returns will be processed within 7-10 days of receiving.
Refund will be issued to the original payment method. Refund may take up to 5 days to be shown on credit card/bank statement.
Exchange
Due to high demand, we do not offer merchandise exchange.